This vacancy has now expired.
Client Services Analyst
London
£28 - 40k Basic + Excellent Benefits
Our client is the global leader in Customer Experience Management (CEM), they were founded on a simple idea-help companies win in the marketplace by excelling with the ultimate judges: customers. Our client is the "customer feedback engine" for the world's most admired brands. Their customer satisfaction rate is unparallelled in the enterprise software space. Profitable since shortly after their founding, and with 95 percent of their employees recommending them, they enjoy extremely low turnover in the US and are looking to replicate that in their new London office. In short: If you want the excitement of a Silicon Valley start-up combined with the stability of an established, intelligently run organisation, keep reading.
Client Services Analyst
Responsibilities for this role:
Product Implementation:
*Work with senior team members to carry out customer implementations and program enhancements
*Participate in the implementation design, setup, and review processes
*Identify improvements to our feedback products and processes
*Utilise software knowledge to configure surveys and reports
Client Management:
*Build long-standing customer relationships by improving customer feedback programs
*Provide support to client meetings by leveraging in-depth system capabilities
*Work with client teams in resolving technical/system related enquiries
*Provide quality assurance support when providing features to clients
*Provide client support when analysing large sets of data
Other Responsibilities:
*Engage in new product launches and other cross-functional initiatives with Engineering and Marketing
*Develop a thorough understanding of product features that are relevant to each client program
Client Services Analyst
Person specification
*Minimum of a 2.1 from a top 20 university.
*Minimum AAB at A-Level
*Demonstrable client management or similar experience
*A demonstrable interest or skills within technology (Java, HTML, Access, etc)
*Excellent analytical skills (including Microsoft Excel) and attention to detail
*Strong written, oral communication and presentation skills
*Proven track record of meeting and exceeding goals
*The ability to speak European languages is a benefit but not essential (Ideally German, French, Spanish, Italian).
Apply for this role today and become part of a global company by sending me your CV via this website. Please note all applications will be made in confidence. Feel free to call me directly on:
Olivia Paviour
Sector Head - The Graduate Recruitment Company
0207 612 3923
We have a variety of graduate roles on at present (£17k-£25k), for candidates with 0 - 2 years experience, so if this is one is not suitable; please call me to discuss other exciting opportunities which you can apply for.
Please check out my profile on LinkedIn: Search for Olivia Paviour
And follow us on Twitter: @GradRecCo
Job Sectors: Graduate Schemes | Digital Marketing Jobs | Research Jobs | Marketing & Sales Jobs | Corporate Sales Jobs | Digital Sales Jobs
